Main Reception (Kerry Lawson): 0191 386 6628
Framwellgate School Durham, Newton Dr, Durham DH1 5BQ
General Enquiries or Attendance
Telephone: 0191 386 6628 or email email@example.com
Absence Line or Attendance Queries: 0191 386 6628 or email our attendance officer Lesley Gordon on Gordon.firstname.lastname@example.org
As you will appreciate, in a school of more than 1000 students, it is not possible for one person to deal with all enquiries or concerns, so it is important for us to direct you to the most appropriate person. Please use the following guide to help you.
|Nature of Enquiry||Contact||Phone or Email|
|A concern about the welfare of a child||Louise Brookes, Director of Safeguarding (our deputy safeguarding leads are Kim Oldham & Mark McCreedy)||Telephone 0191 386 6628 or email Brookes.email@example.com If your concern is urgent and out of hours, please get in touch with Durham County Council First Contact on 03000 267 979|
|A question or concern about your child’s general welfare or pastoral care||Your child’s STEP tutor, or for more serious concerns, the Pastoral Manager or Head of Year||Telephone 0191 386 6628 or email firstname.lastname@example.org for STEP tutors. For the direct email address of Heads of Year and Pastoral Managers, see table below|
|A question about your child’s work or progress in a subject||Your child’s subject teacher||Telephone 0191 386 6628 or email email@example.com for subject teachers|
|A concern about your child’s progress or experience in a subject which can’t be addressed by the subject teacher||Curriculum Director for the subject||Telephone 0191 386 6628 or use the direct email address below|
|A concern about your child’s progress across a range of subjects||Your child’s Head of Year||Telephone 0191 386 6628 or use the direct email address below|
|Questions relating to access to subject reports, Parent App or email||Allan Langford (Data and Assessment Manager)||Telephone 0191 386 6628 or email Data@framdurham.com|
|For questions relating to our SEND provision||Mark McCreedy, Director of Achievement Centre (and SENDCO)||Telephone 0191 386 6628 or email firstname.lastname@example.org|
|For questions relating to Sixth Form students (academic progress or pastoral issues)||Leeanne Mersh-Roberts, Director of Sixth Form||Telephone 0191 386 6628 or email email@example.com|
If you have followed the procedures above and a concern still exists/the matter has not been resolved to your satisfaction, then please contact:
|Key Pastoral Staff||Role|
|Rachel Wilson||Head of Year 7||Wilson.firstname.lastname@example.org|
|Emily King||Head of Year 8||King.email@example.com|
|Steve Smith||Head of Year 9||Smith.firstname.lastname@example.org|
|Kyle Dinsdale||Head of Years 10 and 11||Dinsdale.email@example.com|
|Kim Oldham||Senior Pastoral Manager (Year 7)||Oldham.firstname.lastname@example.org|
|Paul Chivers||Pastoral Manager (Years 8 and 9)||Chivers.email@example.com|
|Joanna Cresswell||Pastoral Manager (Years 10 and 11)||Cresswell.firstname.lastname@example.org|
|Alex Brown||Humanities (Geography & History)||Brown.Al@framdurham.com|
|Jane Christie||English and Media||Christie.J@framdurham.com|
|Helen Machin||Social Studies (including RE)||Machin.H@framdurham.com|
|Andrew Sutton||Maths and Computing||Sutton.A@framdurham.com|
|Gavin Wilson||Technology and the Arts||Wilson.G@framdurham.com|
We have some fantastic facilities, widely used by the school and community. We are very proud to have the Sjovoll Centre – a state of the conference facility and science learning centre. Should you wish to book this facility, please follow the link to the website, or contact Alison Allan at Allan.A@framdurham.com.
For information on how to hire our fantastic sporting facilities, including our brand new state-of-the-art sports hall, climbing wall and 3G hockey pitch, please contact Tony Wilcock at Wilcock.A@framdurham.com.
We offer competitive rates, outstanding service and excellent facilities and are very keen to work with our local and wider community.
Should you have any questions about our Curriculum offer, please refer to our dedicated curriculum pages from the main “Curriculum” menu. If you still have further queries, please email the relevant Curriculum Director listed in the table above.
We will always try to meet your needs and seek to resolve your concerns without the need for you to make a formal complaint but should you wish to do so, this should be put in writing (using the form within the Complaints Policy) and sent via Fiona Thompson (Executive Assistant) by post or through the following email address email@example.com. For complaints specifically in relation to SEND provision, please address your complaint for the attention of the SENDCO – Mark McCreedy.
In cases of allegations against the Headteacher, the matter should be raised with the Chair of the Local Governing Board (Angela Darnell) in writing by addressing the complaint confidentially to the chair via Fiona Thompson (Executive Assistant) by post or through the following email address: Thompson.firstname.lastname@example.org.
If you require a paper copy of the information on this website, we shall provide this free of charge.
Other formats are available e.g. large print, braille or translated into another language.